Support

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Questions carriers ask first

Does TRKHub file anything for me?

No. It remembers, organises and warns. Every filing — the MCS-150 update, UCR, Form 2290, an IRP renewal — you still make yourself, with the agency. The app tells you what each one is, how to do it and where.

Where is my data?

On your phone. We do not hold it. The only thing the app sends out is a USDOT number you typed, to the public federal register, to fill in your company details for you. See the Privacy Policy.

How does it know when my MCS-150 is due?

From your USDOT number. Federal rule sets the month by the number's last digit and the year by whether the next-to-last digit is odd or even, so the date can be computed rather than guessed — which is why the app can fill it in the moment you type the number.

Why do my reminders skip weekends?

Because a reminder you cannot act on is not a reminder. TRKHub counts working days: ten down to the deadline and five after it, with emails planned 15, 8 and 2 working days out.

I only run inside my state. Why is my list shorter?

Because it should be. Apportioned IRP plates, UCR and an IFTA licence exist for carriers who cross state lines; operating authority exists for carriers who haul other people's freight for money. Answer those two questions in Company setup and the list matches your operation.

How do I send my paperwork to a dispatcher?

More → Help Center → Send documents. Tick what goes, then send or print. It builds one PDF with an index and a page per document, and hands it to your phone's own share sheet.

How do I delete everything?

More → Start over. It clears the app's data on the device, and it cannot be undone.